Citizens Teller

Citizens • Spring Township, PA

4d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You welcome customers in the lobby, demonstrate how to use mobile banking and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role requires working 40 hours per week on a schedule that varies with branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment after applying, within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with a camera and microphone.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link after applying.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Create positive customer experiences and identify opportunities to support customers' financial goals.
• Provide personalized advice and solutions that meet customer needs.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to their questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Opportunities for promotion and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED