Citizens Teller

Citizens Financial Group•Marlton, NJ

17d•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the bank’s mobile app and ATMs for simple transactions, and create helpful customer experiences. You identify opportunities to support customers’ financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including cash-handling requirements and applicable state and local laws and regulations. The position offers 30 hours per week. The work schedule varies with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing cash and/or digital payment transactions.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.

Nice To Haves

At least 1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that support customers’ financial goals.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits, and respond to questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable laws and regulations.
Complete a video interview assessment after applying, within seven days of receiving the link.

Benefits

Eight hours of paid volunteer time annually, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive health care coverage, including medical, dental, and vision plans.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.