Citizens Teller

Citizens • Barnstable, MA

25d • $22 - $27 • Onsite

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in branch lobbies and help them use the mobile app and ATMs to complete simple transactions. You create positive customer experiences by identifying opportunities to support customers’ financial goals, providing personalized advice and solutions, and connecting them with Bankers for further assistance. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow applicable financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

The position is scheduled for 30 hours per week. Work schedules vary with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment after applying, within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Any offer is conditioned on successfully passing a background check.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link after applying.
• A camera- and microphone-enabled smartphone, tablet, or desktop computer is needed for the video interview assessment.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented approach and ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions that address customers’ needs and financial goals.
• Connect customers with Bankers for the next step in receiving assistance.
• Educate customers about Citizens products and benefits and respond to questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with promotion and career growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state U.S. jurisdiction.
• Opportunity to earn additional incentive earnings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED