Citizens Teller

Citizens Financial Group • Novi, MI

20d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and look for opportunities to provide personalized advice and solutions that support their financial goals. You connect customers with Bankers when they need additional assistance and use your knowledge of Citizens products and benefits to address questions and concerns. You follow financial policies and procedures, including cash-handling requirements and applicable state and local laws and regulations.

The position offers meaningful customer interactions, opportunities to contribute ideas, community involvement, career development through training and coaching, and comprehensive benefits. The schedule is 40 hours per week and varies with branch needs; it may include evenings and weekends. The stated starting salary is $21 per hour and up; the disclosed pay range is $20.67–$25.48 per hour, with actual pay depending on factors including budget, work location, skills, and experience.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate use of the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers pursue financial goals.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
• Help customers with financial decisions and deliver exceptional service.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and well-being programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED