Citizens Teller

Citizens Bank•CT, CT

20d•$21 - $25

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You look for opportunities to help customers achieve financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. The advertised starting salary is $21 per hour and up; the stated salary range is $20.67–$25.48 per hour, with actual pay depending on factors including budget, work location, and relevant skills and experience. Candidates must complete a video interview assessment within seven days after receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate the use of the mobile app and ATMs for simple transactions.
Create positive customer experiences and identify opportunities to support customers' financial goals.
Provide personalized advice and solutions that meet customers' needs.
Connect customers with Bankers for the next step when appropriate.
Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.