Citizens Teller

Citizens • Doylestown, PA

24d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in branch lobbies, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers reach financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions or concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role is scheduled for 40 hours per week. Work schedules vary with branch needs and may include weekends and evenings. Applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Employment offers are conditioned on successfully passing a background check.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the assessment link.
• Successfully pass a background check as a condition of an employment offer.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
• Provide personalized advice and solutions that meet customers’ needs and connect customers to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond effectively to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for career growth and promotion.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED