Citizens Teller
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, assisting with basic transactions, and connecting customers with relevant banking resources. You demonstrate how to use Citizens’ mobile app and ATMs, provide personalized advice and solutions, and refer customers to Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns while following financial policies and procedures, including proper cash handling and applicable laws and regulations. The role is scheduled for 30 hours per week. The schedule varies with branch needs and may include weekends and evenings. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience, including recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to build long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach and ability to deliver exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete the required video interview assessment within 7 days of receiving the link.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Create positive customer experiences and identify opportunities to support customers’ financial goals with personalized advice and solutions.
- Connect customers with Bankers for additional assistance.
- Educate customers about Citizens products and benefits and respond to their questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
