Citizens Teller
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating the mobile app and ATMs for simple transactions, and creating positive customer experiences. You identify opportunities to help customers reach financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including cash-handling requirements and applicable state and local laws and regulations. The role requires working branch hours, which may include evenings and weekends. The work schedule varies according to branch needs, with 30 hours per week. Candidates must complete a video interview assessment within seven days of receiving the link.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to develop long-term relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include evenings and weekends.
- Complete a video interview assessment within 7 days of receiving the link.
Nice To Haves
- 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate the mobile app and ATMs to help customers complete simple transactions.
- Create positive customer experiences and identify opportunities to support customers' financial goals.
- Provide personalized advice and solutions that meet customers' needs.
- Connect customers with Bankers for the next step when appropriate.
- Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
