Citizens Teller

Citizens Bank•Springfield, MA

20d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to educate customers and respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position works 35 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The posted salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a device with a camera and microphone.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within seven days of receiving the link.
Access to a smartphone, tablet, or desktop computer with camera and microphone enabled for the assessment.

Nice To Haves

At least 1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to support customers’ financial goals with personalized advice and solutions.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits and respond to their questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.