Citizens Teller

Citizens Financial Group • MacEdonia, OH

1d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You welcome customers in the lobby, assist them with transactions, and demonstrate how to use Citizens’ mobile app and ATMs. You look for opportunities to understand customers’ financial goals, offer personalized advice and solutions, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns while following financial policies and procedures, including proper cash handling and applicable laws and regulations.

The role offers meaningful customer interactions, community involvement, career development and training, and comprehensive benefits. Work schedules vary according to branch needs and may include evenings and weekends. The position is scheduled for 20 hours per week.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach and ability to deliver exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include evenings and weekends.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with camera and microphone is needed.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Help customers identify and work toward financial goals by providing personalized advice and solutions.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to their questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED