Citizens Teller

Citizens•Voorhees Township, NJ

18d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in branch lobbies and use your knowledge of technology to demonstrate how to use the mobile app and ATMs for simple transactions. You create positive customer experiences by identifying opportunities to help customers achieve their financial goals, providing personalized advice and solutions, and connecting them with Bankers for further assistance. You educate customers about Citizens products and benefits and respond effectively to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The schedule is 30 hours per week and varies with branch needs; it may include evenings and weekends. The stated salary range is $20.67–$25.48 per hour, with actual pay dependent on factors such as budget, work location, and relevant skills and experience. The posting also lists a starting salary of $21 per hour and up. Qualified applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Offers are conditional on successfully passing a background check.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Create positive customer experiences and identify opportunities to support customers' financial goals.
Provide personalized advice and solutions that meet customers' needs and connect customers with Bankers for next steps.
Educate customers about Citizens products and benefits and respond to their questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States.