Citizens Teller

Citizens Financial Group•North Conway, NH

About The Position

As a Citizens Teller, you make a difference for customers and the branch team by providing welcoming, personalized service. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and identify opportunities to help customers meet their financial goals through advice and solutions. You connect customers with Bankers when they need additional support and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role offers meaningful customer relationships, opportunities to contribute ideas, community involvement, career development and training, and benefits including health coverage, retirement benefits, education assistance, and wellness programs. The schedule is 40 hours per week and varies with branch needs; it may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented approach and ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies and provide exceptional customer service.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Identify customer needs and provide personalized advice and solutions related to financial goals.
Connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Complete a self-guided video interview assessment within seven days of receiving the link.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.