Citizens Teller

Citizens • Sandwich, MA

6d • $21 - $25 • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by providing personalized advice and solutions, and connect them with Bankers for further assistance. You use your knowledge of Citizens products and benefits to educate customers and respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position offers 30 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The stated salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The posting also lists a starting salary of $21 per hour and up.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with a camera and microphone.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
• Provide personalized advice and solutions that meet customers’ needs.
• Connect customers with Bankers for next steps.
• Educate customers about Citizens products and benefits, and respond to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED