Citizens Teller

Citizens Financial Group•Weymouth, MA

23d•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and help them use the mobile app and ATMs to complete simple transactions. You create positive customer experiences by identifying opportunities to support customers’ financial goals with personalized advice and solutions, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position offers meaningful customer relationships, opportunities to contribute ideas, community involvement, career development and training, and comprehensive benefits. Work schedules vary according to branch needs and may include evenings and weekends. The role is scheduled for 30 hours per week.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate the use of the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that help customers work toward their financial goals.
Identify customer needs and connect customers with Bankers for further assistance.
Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.