Citizens Teller

Citizens Bank•NY, NY

2d•$21 - $25

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You welcome customers in the branch lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to support customers’ financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow all financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is scheduled for 40 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The listed pay range is $21.00–$25.48 per hour, with actual pay based on factors including budget, work location, and relevant skills and experience. Qualified applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within seven days of receiving the link; a camera- and microphone-enabled smartphone, tablet, or desktop computer is required.

Nice To Haves

At least 1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
Provide personalized advice and solutions that meet customers’ needs and connect them to Bankers for the next step.
Use knowledge of Citizens products and benefits to educate customers and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of annual paid time off for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Career growth opportunities, including training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.