Citizens Teller

Citizens Financial Group • Irvington, NJ

25d • Onsite

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and look for opportunities to provide personalized advice and solutions that support their financial goals. You connect customers with Bankers when appropriate and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role offers meaningful customer relationships, community involvement, career development and training, and comprehensive benefits. The position is scheduled for 30 hours per week, with hours varying according to branch needs and potentially including weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

• High school degree or GED.
• At least 6 months of experience processing cash and/or digital payment transactions.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Nice To Haves

• 1 year of experience processing cash and/or digital payment transactions.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers meet their financial goals.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to answer customer questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
• Complete a self-guided video interview assessment within seven days of receiving the link.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED