Citizens Teller

Citizens Financial Group•East Lyme, CT

19d

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to support customers’ financial goals through personalized advice and solutions, and connect them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The schedule is 35 hours per week and varies with branch needs; it may include evenings and weekends. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include evenings and weekends.
Completion of a video interview assessment within 7 days of receiving the link; the assessment requires a smartphone, tablet, or desktop computer with a camera and microphone.

Nice To Haves

At least 1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions to help customers meet their financial goals.
Connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to answer customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.