Citizens Teller

Citizens Bank•MA, MA

24d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you create positive customer experiences and support the branch team. You greet customers in the lobby and demonstrate how to use the mobile app and ATMs for simple transactions. You look for opportunities to help customers achieve financial goals by providing personalized advice and solutions, and connect them with Bankers for additional assistance. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask questions effectively and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link after applying.

Nice To Haves

1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions that address customer needs and financial goals.
Connect customers with Bankers for next steps.
Educate customers about Citizens products and benefits and respond to questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding applicable mandatory paid sick or paid time-away requirements.