Citizens Teller
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in branch lobbies, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions that meet their needs and connecting them with Bankers for additional support. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role offers 35 hours per week. The schedule varies according to branch needs and may include weekends and evenings. The stated salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The posting also lists a starting salary of $21 per hour and up.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete a video interview assessment within 7 days of receiving the link after applying. The self-guided assessment takes 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with an enabled camera and microphone.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, detail-oriented approach and ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Create positive customer experiences and identify opportunities to support customers’ financial goals with personalized advice and solutions.
- Connect customers with Bankers for the next step in meeting their needs.
- Educate customers about Citizens products and benefits, and respond to questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible charitable donations matched up to $1,000 annually.
- Training, coaching, career planning, development resources, promotion opportunities, and opportunities for career growth.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in U.S. jurisdictions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
