Citizens Teller
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating how to use the mobile app and ATMs for simple transactions, and creating positive customer experiences. You identify opportunities to support customers’ financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to educate customers and respond to questions or concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role requires working branch hours, which may include evenings and weekends. The schedule varies with branch needs and is listed as 30 hours per week. Candidates who meet the qualifications must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to develop long-term relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link.
- Any offer of employment is conditional on successfully passing a background check.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Create positive customer experiences and identify opportunities to support customers’ financial goals with personalized advice and solutions.
- Connect customers with Bankers for further assistance when appropriate.
- Educate customers about Citizens products and benefits and respond to questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid volunteer time annually, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
