Citizens Teller

Citizens Bank•NY, NY

20d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customer questions and concerns. You follow all financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. The posted salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The posting also gives a starting salary of $21 per hour and up. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to build long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within 7 days of receiving its link; a smartphone, tablet, or desktop computer with camera and microphone is required.

Nice To Haves

At least 1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and look for opportunities to support customers’ financial goals.
Provide personalized advice and solutions that meet customer needs, and connect customers with Bankers for next steps.
Use knowledge of Citizens products and benefits to answer customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with promotion and career growth opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.