Citizens Teller

Citizens Financial Group • Doylestown, PA

23d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to provide personalized advice and solutions that support customers’ financial goals, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is scheduled for 40 hours per week, with hours that vary based on branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Availability for a 40-hour workweek with a schedule that varies based on branch needs.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that meet customers’ needs and support their financial goals.
• Connect customers with Bankers for further assistance when appropriate.
• Educate customers about Citizens products and benefits, and respond to questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
• Complete a self-guided video interview assessment within seven days of receiving the link.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Matching donations to eligible 501(c)(3) organizations, up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Promotions and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED