Citizens Teller

Citizens Bank•Old Bridge Township, NJ

6d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers meet their financial goals by providing personalized advice and solutions and connecting them with Bankers for additional support. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role offers meaningful customer work, opportunities to contribute ideas, community involvement, career development and training, and a range of benefits. The position is scheduled for 30 hours per week, with a schedule that varies according to branch needs and may include weekends and evenings. The listed pay range is $21.00–$25.48 per hour, with actual pay dependent on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with a working camera and microphone. Any employment offer is conditional on successfully passing a background check.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the required video interview assessment within 7 days of receiving the link.

Nice To Haves

1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
Provide personalized advice and solutions that meet customer needs.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.