Citizens Teller

Citizens Financial Group•Springfield, MA

19d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team by welcoming customers, helping them use mobile and ATM technology for simple transactions, and creating positive customer experiences. You identify opportunities to provide personalized advice and solutions that support customers’ financial goals and connect them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position works 35 hours per week. The schedule varies with branch needs and may include evenings and weekends. Starting salary is listed as $21 per hour and up; the stated pay range is $20.67–$25.48 per hour, with actual pay depending on factors including budget, work location, skills, and experience. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with camera and microphone enabled.

Requirements

High school degree or GED.
At least 6 months of experience processing cash and/or digital payment transactions.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include evenings and weekends.
Completion of a video interview assessment within seven days of receiving the link.

Nice To Haves

At least 1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions to help customers meet financial goals, and connect customers with Bankers as appropriate.
Educate customers about Citizens products and benefits and respond to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Career growth opportunities, training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.