Citizens Banker - Bilingual - Spanish Required

Citizens Financial Group • Miami, FL

8h • Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. The role helps customers identify financial goals and recommends tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. Bankers also introduce customers to digital and mobile banking, collaborate with Wealth Management, Mortgage, and Business Banking partners on more complex needs, and make outbound calls to acquire customers and schedule financial checkups. The position requires following financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations. Spanish is required. Starting salary is $25 per hour and up. The position is scheduled for 40 hours per week, with hours varying by branch needs and potentially including evenings and weekends.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which can include evenings and weekends.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Spanish language proficiency required.
• Complete a video interview assessment within 7 days of receiving the link after applying.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build customer relationships and provide trusted financial advice.
• Ask questions to understand customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED