Relationship Banker - Bilingual Spanish Language Required

Bank of America • Kennewick, WA

1d • Onsite

About The Position

At Bank of America, Relationship Bankers support the company’s purpose of helping make financial lives better through client connections and Responsible Growth. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile and online banking or ATMs, and processes cash transactions accurately and efficiently as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions aligned with their goals. Spanish language ability is required. The position is based at the Columbia Mall financial center in Kennewick, Washington, and requires in-office work. The schedule is first shift, 40 hours per week, with weekend and/or extended hours possible, including assignment to another financial center within a reasonable distance. Pay is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. This is a base-salary role and is not incentive eligible; it is benefits eligible.

Requirements

• Bilingual Spanish language ability is required.
• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate, get things done, and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Willingness to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate’s degree, such as in business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
• Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including ATMs, online banking, and mobile banking.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that meet their goals.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees’ physical, emotional, and financial wellness.
• Affordable, competitive, and flexible benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED