Citizens Banker - Bilingual - Spanish Required

Citizens Bank•NJ, NJ

11h•$29 - $35

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They learn customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, such as planning for the future, buying a home, or opening a credit card. The role also introduces customers to digital and mobile banking options, including the bank app and ATMs, and collaborates with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. Bankers make outbound calls to acquire customers and schedule financial checkups, while following financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. Spanish is required. The position is scheduled for 40 hours per week, with hours varying by branch needs and potentially including weekends and evenings. Pay is listed as $28.75–$35.38 per hour, with potential incentive earnings; actual pay depends on factors including budget, location, skills, and experience. The posting also lists a starting salary of $25 per hour and up.

Requirements

High school degree or GED.
At least 2 years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated skill using digital technology to support business goals.
Ability to solve problems and provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivated and confident, with the ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within 7 days of receiving its link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Spanish language ability is required.

Nice To Haves

1 year of cash-handling experience.

Responsibilities

Build lasting relationships with customers and provide trusted financial advice.
Use financial knowledge, communication, and problem-solving skills to recommend and assist with financial solutions for customers’ spending, saving, borrowing, and investing needs.
Learn customers’ personal financial goals and recommend tailored solutions.
Introduce customers to digital and mobile-first banking transactions, including the bank app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations matched up to $1,000 annually.
Career development through training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.
Opportunity to earn additional incentive earnings.