Citizens Banker - Bilingual - Spanish Required

Citizens Bank • Miami, FL

10h • $25

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, such as planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with more complex needs. They also make outbound calls to acquire customers and schedule financial checkup appointments, while following financial policies and procedures and complying with applicable laws and regulations, including proper cash handling. The role requires Spanish bilingual ability and the ability to work branch hours, which may include evenings and weekends. The schedule is 40 hours per week and varies with branch needs. Starting salary is $25 per hour and up.

Requirements

• High school degree or GED.
• At least 2 years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skill using digital technology to support business goals.
• Aptitude for problem-solving and providing solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
• Spanish bilingual ability is required.

Nice To Haves

• 1 year of cash handling experience.

Responsibilities

• Build lasting customer relationships and provide trusted financial advice.
• Ask questions to understand customers’ financial goals and needs, then recommend tailored financial solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED