Circulation Services Supervisor I

Frederick County Government•Urbana Regional Library, MD

About The Position

The Circulation Services Supervisor I oversees the daily delivery of circulation services at a Frederick County Public Libraries branch, ensuring consistent, efficient, and customer-centered operations. The role hires, trains, schedules, and evaluates circulation staff; maintains service standards; and resolves routine patron issues using established procedures. It manages moderately complex circulation functions, supports branch initiatives, and contributes to system-wide work teams without leading system-wide efforts. The supervisor exercises independent judgment in staff scheduling and customer-service resolution and recommends, rather than establishes, policy or procedural changes. Decisions are typically reviewed by higher-level leadership. The position reports to the Branch Administrator and may be subject to system-wide reassignment. Responsibilities also include providing general public service and assistance with library resources and technologies; supporting collections, facilities, meeting rooms, programs, and branch operations; handling money and routine financial reconciliation; and serving as Person in Charge on a rotating basis. Passport Acceptance Agent duties may also be assigned. This is an exempt, full-time position for 40 hours per week, with varied workdays and hours within FCPL's operating schedule. It includes full benefits. The listed compensation information notes that the upper pay range may apply to internal County transfers and promotions; external hire offers are made at the base wage rate.

Requirements

Bachelor's degree from an accredited college or university, or an accepted substitution: an associate degree with four years of relevant experience, including at least one year supervising or directing others; or an ALA-accredited Master of Library Science degree and one year supervising or directing others.
Two years of professional or para-professional library work experience, unless using an accepted education-and-experience substitution.
One year of experience supervising or directing the work of others.
Intermediate knowledge of public library practices and procedures, including circulation services.
Knowledge of management practices and principles.
Strong clerical skills and written and spoken English communication skills.
Customer service skills.
Ability to effectively access and use FCPL computerized systems.
Ability to alphabetize, read, and count, and accuracy when working with numbers and decimals.
Ability to supervise and direct others effectively, including training employees.
Ability to organize work, set priorities, make decisions, and complete assigned duties with minimal supervision.
Ability to develop and maintain effective working relationships with coworkers and the general public.
Ability to analyze problems and recommend solutions.
May be required to obtain U.S. Department of State Passport Acceptance Agent certification within 180 days of hire and maintain certification.
Ability to provide personal transportation to meetings, workshops, and branch libraries as needed.
Availability for varied workdays and hours within the FCPL operating schedule.
Physical ability to frequently sit, walk, lift up to 20 pounds, reach, and perform repetitive motions; occasionally push up to 40 pounds; and constantly work indoors.

Nice To Haves

Work experience providing direct customer service to the public.
Current Frederick County Public Library employee.

Responsibilities

Ensure efficient delivery of circulation services to library patrons.
Direct, supervise, evaluate, and train circulation staff.
Interview candidates and participate in the selection of new staff.
Develop and monitor weekly work schedules.
Ensure circulation staff provide quality customer service in circulation-related duties and interactions.
Resolve patrons’ circulation complaints and problems.
Collaborate across departments to support consistent, efficient, system-aligned public service operations.
Coordinate with staff across departments to support the organization, accessibility, and maintenance of library collections.
Provide general public service, including assisting patrons with reference, advisory, and information-seeking needs.
Assist patrons in using library resources and technologies and perform basic searches to support information access.
Serve on the Branch Management Team and participate in branch and system-wide work teams.
Recommend internal and system-wide policy and procedural changes related to circulation services.
Handle money flow from customers and machines.
Oversee routine financial reconciliation processes for accurate reporting and deposit preparation.
Serve as Person in Charge on a rotating basis to ensure continuity of branch operations.
Support building operations through facility coordination and maintenance-related needs.
Promote a user-centered and inclusive library environment aligned with DEIB principles.
Support collection management through weeding, inventory, and analysis of collection-related data.
Coordinate shelving-related needs, including storage inquiries and movement of shelving materials.
Support meeting room operations by ensuring adherence to policies and assisting with patron and staff inquiries.
Contribute to the development and delivery of library programs as needed.
Perform duties as a Passport Acceptance Agent, if assigned, including executing passport applications.
Perform other related duties as required.

Benefits

11 days of vacation leave, with an increase after two years of employment.
15 days of sick leave with unlimited annual carryover.
11 paid holidays plus two floating holidays; 10- and 11-month employees may not receive all holidays.
Day 1 coverage of comprehensive medical insurance plan options, including a County Health Savings Account contribution for employees enrolled in the high-deductible plan.
Dental, vision, and flexible spending benefits.
Employee Health Center offering no- or low-cost primary and urgent care.
County-paid group term life insurance equal to two times annual salary and Accidental Death & Dismemberment benefit.
Participation in the Maryland State Retirement and Pension System, with vesting after 10 years of service.
Additional service credit for eligible previous public service, military service, and other qualifying service.
Employee Assistance Program and Employee Wellness Program.
Tuition reimbursement program.
Other employee-paid benefits, including a Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, Hospital Indemnity Insurance, and a Lifetime Benefit with Long Term Care plan.