Circulation Specialist

Choctaw Nation of Oklahoma•Durant, OK

About The Position

The Circulation Specialist manages and maintains tribal member information in Choctaw Nation’s direct mail database and supports daily mail services operations. The role includes maintaining accurate member records and mailing preferences, preparing and processing mail campaigns, handling returned mail, supporting shipping and receiving, maintaining inventory, and responding to inquiries from tribal members and internal and external contacts. The position is full time, Monday through Friday, 7:30 AM to 4:00 PM.

Requirements

High school diploma or GED.
At least 2 years of experience in mail services, direct mail, shipping and receiving, inventory, customer service, data management, or a related field.
Valid driver’s license and good driving record.
Ability to lift more than 50 pounds.
Ability to operate a forklift.
Ability to retain and follow USPS policies and procedures for preparing and processing mail.
Excellent customer service, communication, and interpersonal skills; ability to work effectively and professionally with internal and external clients.
Ability to maintain confidentiality and exercise appropriate judgment when handling information and records.
Good data-entry, information-analysis, organizational, and computer skills.
Ability to manage multiple priorities, meet deadlines, and maintain accurate inventory records.
Good telephone skills and proficiency in Microsoft Word and Excel or the Microsoft Office Suite.
Knowledge of mail-preparation standards and USPS regulations.
Basic troubleshooting skills for hardware and software issues.
Reliable attendance and ability to meet deadlines.

Nice To Haves

Associate’s degree or related experience.
Experience working in a tribal or government environment.

Responsibilities

Manage and validate tribal member address changes and update mailing subscription preferences upon request.
Research USPS information and contact tribal members as needed to maintain accurate direct-mail records while processing returned mail.
Perform daily mail-services functions, including running mail routes, delivering mail, labeling mail pieces, and processing postage and shipments.
Access, update, and maintain files and electronic data; complete reports and provide information from those records.
Prepare bulk mail shipments by identifying, pulling, packing, crating, loading, and securing campaigns; maintain postal zones and meet USPS delivery timelines.
Unload delivery trucks; verify deliveries against purchase orders; label, stock, and document inventory locations; and deliver and open supplies at work sites.
Respond to inquiries from tribal members and internal and external contacts, and direct calls to appropriate personnel when additional assistance is needed.
Maintain and update tribal member records in the direct-mail database, validate data accuracy, and resolve discrepancies.
Prepare mailing lists for newsletters, announcements, and outreach campaigns.
Coordinate daily mail processing, including sorting, bundling, and labeling.
Monitor mail-service performance and report delivery metrics.
Ensure compliance with privacy, security, and tribal data policies.
Collaborate with Communications staff to align mailing schedules with content releases.
Train and support staff on database use and mail-handling procedures.
Troubleshoot mailing software and hardware issues.
Maintain inventory of mailing supplies and equipment.
Perform other duties as assigned.