Circulation Supervisor

Santa Clara University•Santa Clara, CA

5d•$28 - $34•Onsite

About The Position

Under the direction of the Library Help Desk Manager, the Circulation Supervisor provides customer-focused services in support of the University’s academic programs and helps coordinate daily front-line library operations. The role supports circulation transactions, information assistance, data collection, building operations, student employee oversight, Course Reserves, and the library’s physical collections. The supervisor oversees the University Library Help Desk and building operations during evening and weekend hours. This is a full-time, on-site position scheduled for 40 hours per week. The regular schedule is Tuesday through Saturday, generally 1:15 P.M. to 10:15 P.M. Hours may vary with operational and staffing needs, library hours, and the academic calendar; later evening hours may occasionally be required. Schedule changes will be communicated in advance whenever reasonably practicable.

Requirements

Associate’s degree.
Two years of experience at a library circulation desk, or an equivalent combination of education and public-facing customer service experience.
Ability to establish and maintain cooperative working relationships in a diverse multicultural environment.
Knowledge of circulation-related activities in an integrated library system and best practices for public-facing customer service.
Excellent verbal and written communication, interpersonal, and organizational skills.
Ability to provide high-quality customer service and demonstrate supervisory skills.
Computer and office productivity software skills.
Ability to work independently and collaboratively in a collegial team environment.
Ability to work in a dynamic technological and organizational environment and adapt to new situations.
Ability to work with all levels of staff and faculty.
Ability to accommodate shift changes and weekend work as required.

Nice To Haves

Experience using a Library Services Platform or Integrated Library System.
Experience using Canvas or an equivalent, Google Workspace, or Microsoft Office Suite.
Familiarity with Springshare products such as LibGuides and LibAnswers.

Responsibilities

Use the integrated library system to check out and check in materials, place holds, and complete other circulation transactions for the Santa Clara University community.
Assist patrons in locating materials using the University’s online catalog.
Coordinate physical course reserves and communicate with faculty about reserve materials and library policies.
Recommend improvements to Course Reserves policies and procedures.
Communicate library policies, including circulation privileges, to patrons.
Coordinate billing-related tasks and records with the bursar’s office, resolve patron billing problems, and override patron blocks when appropriate.
Monitor the Automated Retrieval System (ARS) for retrieval requests and, when the ARS Maintenance Supervisor is absent, assist with troubleshooting its operations.
Remove expired holds from the Help Desk hold shelf and work with Technical Services to resolve issues with physical items.
Add select items to existing catalog records and assist with processing borrowing and lending Interlibrary Loan requests.
Support special initiatives of the Help Desk Team.
Staff and oversee the Library Help Desk during scheduled hours, providing directional, informational, and simple reference assistance.
Supervise, train, direct, and support student employees during scheduled shifts, and assist with maintaining their Help Desk schedule.
Refer complex questions to the appropriate individual or department.
Open, close, and secure the library.
Complete other assigned duties and special projects, such as weeding, cataloging, supply ordering, or library processing projects, in support of Access & Delivery Services or the University Library.
Recommend and implement service improvements; identify problems and propose improvements to processes and practices.
Maintain customer contact and solicit feedback, use appropriate tools and training to support productivity, research workflow resources, prepare progress and other requested reports, inform the supervisor of project status and deviations from goals, ensure operational accuracy and timeliness, and develop and implement unit guidelines.