Circulation Supervisor

Santa Clara University•Santa Clara, CA

4d•Onsite

About The Position

Under the direction of the Library Help Desk Manager, the Circulation Supervisor provides customer-focused services supporting the University’s academic programs. The role assists with daily front-line library operations, including circulation transactions, information assistance, data collection, building operations, and student employee oversight. Responsibilities also include coordinating Course Reserves, overseeing the University Library Help Desk and building operations during evening and weekend hours, and assisting with oversight of the library’s physical collections. This is a full-time, 40-hour-per-week position primarily performed on-site at Santa Clara University. The regular schedule is Tuesday through Saturday, generally 1:15 P.M. to 10:15 P.M. Hours may vary according to Library or University operational needs and may periodically include later evening hours. Advance notice of schedule changes will be provided whenever reasonably practicable. The hiring range is $28.03–$33.65 per hour; compensation depends on education, experience, relevant skills, and internal equity.

Requirements

Associate’s degree.
Two years of experience at a library circulation desk, or an equivalent combination of education and public-facing customer service experience.
Knowledge of integrated library systems, particularly circulation-related activities.
Knowledge of best practices for public-facing customer service.
Excellent verbal, written, interpersonal, and organizational skills.
Ability to provide high-quality customer service and exercise supervisory skills.
Computer and office productivity software skills.
Ability to work independently and collaboratively in a collegial, team-oriented environment.
Ability to adapt to a dynamic technological and organizational environment and new situations.
Ability to work with all levels of staff and faculty in a diverse multicultural environment.
Ability to accommodate shift changes and weekend work as required.

Nice To Haves

Experience using a Library Services Platform or Integrated Library System.
Experience using Canvas or an equivalent platform, Google Workspace, or Microsoft Office Suite.
Familiarity with the Springshare suite of products, such as LibGuides and LibAnswers.

Responsibilities

Use the integrated library system for circulation transactions, including checkouts, check-ins, and holds.
Help patrons locate library materials using the University’s online catalog.
Coordinate physical course reserves, communicate with faculty about reserve materials and library policies, and suggest improvements to Course Reserves policies and procedures.
Communicate library policies and circulation privileges to patrons; maintain billing records, coordinate billing tasks with the bursar’s office, resolve billing problems, and override patron blocks when appropriate.
Monitor the Automated Retrieval System (ARS) for requests and assist with troubleshooting its operations when the ARS Maintenance Supervisor is absent.
Remove expired holds from the Help Desk hold shelf and work with Technical Services to resolve issues with physical items.
Add selected items to existing catalog records and assist with borrowing and lending Interlibrary Loan requests.
Support special initiatives of the Help Desk Team and other projects for the Access & Delivery Services Unit or University Library, such as weeding, cataloging, supply ordering, or other library processing work.
Staff and oversee the Library Help Desk during scheduled hours, providing directional, informational, and simple reference assistance to users.
Supervise, train, direct, and support student employees during scheduled shifts and help maintain the student employee Help Desk schedule.
Refer complex questions to the appropriate individual or department.
Open, close, and secure the library.
Recommend and implement service improvements; identify problems and recommend process improvements; solicit customer feedback; and develop resources and guidelines to support efficient workflows.
Prepare progress and other required reports, inform the supervisor of project status or deviations from goals, and ensure operational work is complete, accurate, and timely.