Circulation Specialist

Choctaw Nation of Oklahoma•Durant, OK

About The Position

The Circulation Specialist manages and maintains tribal member information in Choctaw Nation’s direct mail database and supports the day-to-day functions of mail services. The role includes managing address changes and subscription preferences, researching and resolving returned mail, preparing mailing lists, and coordinating mail processing and shipment of bulk campaigns. The specialist also maintains files and reports, processes incoming deliveries and inventory, responds to inquiries, and supports accurate and timely delivery of mail. The position is full-time, Monday through Friday, from 7:30 AM to 4:00 PM.

Requirements

High school diploma or GED.
At least 2 years of experience in mail services, direct mail, shipping and receiving, inventory, customer service, data management, or a related field.
Valid driver’s license and good driving record.
Ability to lift more than 50 pounds.
Ability to operate a forklift.
Ability to retain and follow USPS policies and procedures for preparing and processing mail.
Excellent customer service, communication, and interpersonal skills, including the ability to work professionally with internal and external clients.
Ability to maintain confidentiality and exercise appropriate judgment when handling information and records.
Good data-entry and information-analysis skills, with attention to detail and organizational skills.
Ability to manage multiple priorities, meet deadlines, and maintain accurate inventory records.
Good computer, telephone, and organizational skills, including proficiency with Microsoft Word and Excel.
Ability to handle confidential information with discretion.
Basic troubleshooting skills for hardware and software issues.
Reliable attendance.

Nice To Haves

An associate’s degree or related experience.
Proficiency with database software such as MS Access or SQL.
Experience working in a tribal or government environment.

Responsibilities

Manage and validate tribal member address changes and update mailing subscription preferences on request.
Research USPS information and contact tribal members as needed to maintain accurate records while processing returned mail.
Perform day-to-day mail services, including running mail routes, delivering mail, labeling mail pieces, and processing postage and shipments.
Access and update files, complete reports, maintain current records, and provide information from paper or electronic data files.
Prepare and coordinate bulk mail shipments by identifying, pulling, packing, crating, loading, and securing campaigns; maintain postal zones and meet USPS delivery timelines.
Unload delivery trucks and process freight, verify deliveries against purchase orders, and maintain inventory records and stock locations.
Maintain in-process inventory by delivering and opening materials and supplies at the work site.
Respond to tribal member, internal, and external inquiries, and direct calls to appropriate personnel when additional assistance is needed.
Maintain and update tribal member records in the direct-mail database, validate accuracy, and resolve discrepancies.
Prepare mailing lists for newsletters, announcements, and outreach campaigns.
Monitor mail service performance and report delivery metrics.
Ensure compliance with privacy, security, and tribal data policies.
Collaborate with Communications staff to align mailing schedules with content releases.
Train and support staff on database usage and mail handling procedures.
Troubleshoot technical issues with mailing software and hardware.
Maintain inventory of mailing supplies and equipment.
Perform other duties as assigned.