Seasonal Christmas Operations Attendant

Marriott•Aurora, CO

About The Position

Provide customer service in operations for various exhibits and shows. Help guests safely enjoy attractions and events, sell tickets and retail merchandise using suggestive selling, operate cash registers and POS systems, and maintain merchandise displays. Handle cash banks and deposits in accordance with established cash-control procedures. Respond promptly and courteously to guest inquiries by phone, in person, or electronically, and direct guests to the appropriate locations. Follow company policies and procedures, report accidents, injuries, and unsafe conditions, maintain a clean and professional appearance, protect confidential information and company assets, and provide welcoming service that anticipates guest needs. Communicate professionally, build positive working relationships, support team goals, meet quality standards, and recommend ideas or processes that may improve efficiency, productivity, quality, safety, or cost savings. Perform other reasonable duties as requested. The role requires standing, sitting, or walking for extended periods or an entire shift and moving objects weighing up to 25 pounds without assistance.

Requirements

Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Clear and professional communication and courteous customer-service skills.

Responsibilities

Provide customer service for operations at exhibits and shows.
Assist guests so they can safely enjoy attractions and events.
Sell attraction or event tickets and provide accurate information using suggestive selling.
Sell retail merchandise using suggestive selling and maintain displays as needed.
Operate cash registers and POS systems to sell tickets or merchandise.
Manage cash banks and deposits according to established cash-control procedures.
Answer guest inquiries promptly and courteously by phone, in person, or electronically.
Direct guests to the proper location with clear instructions.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support team goals.
Comply with quality-assurance expectations and standards.
Identify and recommend ideas, technologies, or processes to improve organizational efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested.