Christmas at the Princess | Concierge & Admin Customer Service (Seasonal)

AccorHotel • Scottsdale, AZ

2d • Onsite

About The Position

The Christmas at the Princess Event Concierge and Admin serves as an event expert and handles daily communications related to the event, including emails, phone calls, voicemails, and other inquiries. The role monitors the event phone line, responds to guest communications, addresses issues, and provides information and direction to enhance the guest experience. It also supports ticketing inquiries, purchases, and issues, and helps ensure the ticketing process runs smoothly.

This is a seasonal position running from November 2 through January 10. Employees must be available for shifts beginning at 4 p.m., work at least three days per week, and have open availability during evenings, weekends, and holidays.

Requirements

• Proficiency in Excel, Word, and Microsoft Outlook.
• Strong communication skills and a passion for delivering exceptional guest experiences.
• Availability for the seasonal employment dates of November 2 through January 10.
• Availability for shifts beginning at 4 p.m. and at least three days per week.
• Availability during evenings, weekends, holidays, and peak event periods.
• Proof of eligibility to work in the United States.

Nice To Haves

• Ticketing platform experience.

Responsibilities

• Send daily internal communications about event updates, schedules, and important information.
• Maintain an organized, up-to-date communication system so team members stay informed.
• Check and manage voicemails regularly, promptly returning calls and responding to guest inquiries and requests.
• Greet and assist guests warmly and enthusiastically.
• Provide information about the event, schedules, and nearby attractions.
• Handle guest questions, concerns, and requests efficiently and courteously.
• Answer incoming phone calls promptly and professionally and direct calls to the appropriate department or person.
• Provide excellent customer service over the phone.
• Assist guests with ticketing inquiries, purchases, and issues.
• Help ensure the ticketing process operates smoothly and maintain accuracy and efficiency in computer-related duties.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for the employee and their family.
• Free meals at the on-site employee restaurant.
• Learning programs through Academies.
• Medical and dental benefits, including two employer-funded medical plans with a $0 premium for employee-only enrollment.
• 401(k).
• Direct deposit.
• Career development opportunities at the Fairmont Scottsdale Princess and national promotion opportunities.

What This Job Offers

• Education Level: No Education Listed