Christmas at the Princess | Concierge & Admin Customer Service (Seasonal)

AccorHotel • Scottsdale, AZ

3d

About The Position

The Christmas at the Princess Event Concierge and Admin serves as an event information expert and handles daily communications, including emails, phone calls, and voicemails. The role monitors the event phone line, responds to guest inquiries, addresses event-related issues, and provides information and direction to enhance the guest experience. It also supports ticketing inquiries and purchases and performs related computer and administrative duties.

This is a seasonal position running from November 2 through January 10. The employee must be available to work shifts beginning at 4 p.m., at least three days per week, and during evenings, weekends, and holidays.

Requirements

• Strong communication skills and a passion for delivering exceptional guest experiences.
• Proficiency in Excel, Word, and Microsoft Outlook.
• Flexible availability for evening, weekend, holiday, and peak event-period shifts.
• Availability for the seasonal work period from November 2 through January 10.
• Availability for shifts beginning at 4 p.m. and at least three days per week.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience with a ticketing platform.

Responsibilities

• Send daily internal communications about event updates, schedules, and important information.
• Maintain an organized, up-to-date communication system so relevant people are informed.
• Check and manage voicemail regularly, promptly returning calls and addressing guest inquiries and requests.
• Maintain a friendly and professional demeanor on the phone.
• Greet and assist guests to help provide a memorable experience.
• Provide information about the event, schedules, and nearby attractions.
• Handle guest questions, concerns, and requests efficiently and courteously.
• Answer incoming phone calls promptly and professionally.
• Direct calls to the appropriate department or individual.
• Provide excellent customer service over the phone.
• Assist guests with ticketing inquiries, purchases, and issues.
• Help ensure the ticketing process operates smoothly.
• Maintain accuracy and efficiency in computer-related duties.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for the employee and their family.
• Free meals at the on-site employee restaurant.
• Learning programs through Academies.
• Medical and dental benefits, including two employer-funded medical plans with a $0 premium for employee-only enrollment.
• 401(k).
• Direct deposit.
• Career development and national promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed