Christmas at the Princess | Concierge & Admin Customer Service (Seasonal)

AccorHotel • Scottsdale, AZ

9d • Onsite

About The Position

This is a seasonal position responsible for becoming the Christmas at the Princess event expert. The role involves handling daily communications such as emails, phone calls, and voicemails related to the event. Responsibilities include monitoring the event's phone line, responding to voicemails and emails, addressing guest issues, and providing general information and direction to enhance the guest experience. Employment runs from October 15th through January 10th, and open availability on evenings, weekends, and holidays is required.

Requirements

• Utilize computer systems and software for various tasks, including data entry, document creation, and communication
• Proficient in Excel, Word and Microsoft Outlook
• Strong communication skills with a passion for delivering exceptional guest experiences.
• Flexible availability, including evenings, weekends, holidays, and peak event periods.
• Proof of eligibility to work in the United States is required.

Nice To Haves

• Ticketing platform experience an asset

Responsibilities

• Send out daily internal communication regarding event updates, schedules, and important information
• Maintain an organized and up-to-date communication system to ensure everyone is well-informed
• Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests
• Maintain a friendly and professional phone demeanor at all times
• Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience
• Provide information about the event, schedules, and nearby attractions
• Handle guest questions, concerns, and requests efficiently and courteously
• Answer incoming phone calls promptly and professionally
• Direct calls to the appropriate department or individual
• Provide excellent customer service over the phone
• Assist guests with ticketing inquiries, purchases, and issues
• Ensure the smooth operation of the ticketing process
• Maintain accuracy and efficiency in all computer-related duties

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed