Child Support Services Agent 4

Human Services, Department of•Atlanta, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services is seeking a Child Support Services Agent 4 in Atlanta, Georgia (Fulton County). Under limited supervision, this position establishes and enforces child support obligations, coordinates child support activities with legal, judicial, and public organizations, and serves as a lead Agent. The position reports to the Child Support Services Agent Supervisor. The Division of Child Support Services promotes children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its outreach programs include Fatherhood, Prison Re-Entry, and Parental Accountability Court, which aim to increase non-custodial parental involvement. The position is a day-shift role. The listed compensation is $48,040.84. Telework opportunities may be available depending on the position. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with departmental emergency responsibilities.

Requirements

High school diploma or GED and four years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 3 (SST062) or an equivalent position.
Excellent verbal, written, presentation, and interpersonal communication skills for working with customers and coworkers.
Ability to communicate information and data clearly and concisely.
Negotiation skills to influence others and resolve conflicts.
Ability to remain calm and courteous under pressure.
Strong organizational skills, adaptability to changing assignments, and attention to detail.
Critical thinking, good judgment, and decision-making abilities.
Time-management skills and ability to multitask and prioritize work.

Nice To Haves

Bachelor’s degree from an accredited college or university and one year in a customer service setting communicating information; or three years of experience in a customer service setting with communication responsibilities; or two years of experience at the lower-level Child Support Services Agent 3 (SST062) or an equivalent position.

Responsibilities

Review and process child support applications and payments.
Educate customers about child support processes, outreach programs, and self-service options.
Conduct paternity testing.
Negotiate settlements involving support order amounts, administrative actions, and pending legal actions.
Resolve basic financial inquiries and errors.
Initiate review and modification requests.
Resolve disputes and enforcement actions to avoid court intervention.
Coordinate child support activities with legal, judicial, and public organizations.
Serve as lead Agent.
Assist with departmental emergency responsibilities when required in an identified emergency.