Child Support Services Agent 4

Georgia Department of Revenue•Atlanta, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services is hiring a Child Support Services Agent 4 in Atlanta, Georgia (Fulton County). Under limited supervision, this role establishes and enforces child support obligations, coordinates activities with legal, judicial, and public organizations, and serves as a lead Agent. The position reports to the Child Support Services Agent Supervisor. DCSS works to enhance children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs include Fatherhood, Prison Re-Entry, and Parental Accountability Court, with the aim of increasing non-custodial parents’ involvement in their children’s lives. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

High school diploma or GED and four years of direct job-related experience, or one year of experience at the lower-level Child Support Services Agent 3 (SST062) or an equivalent position.
Strong verbal, written, presentation, and interpersonal communication skills for working with customers and coworkers.
Ability to communicate information and data clearly and concisely.
Negotiation skills to influence others and resolve conflicts.
Ability to remain calm and courteous under pressure.
Strong organizational skills, adaptability to changing assignments, and attention to detail.
Critical thinking, sound judgment, and decision-making abilities.
Time management skills and ability to multitask and prioritize work.

Nice To Haves

Bachelor’s degree from an accredited college or university and one year of experience in a customer service setting communicating information; or three years of experience in a customer service setting with communication responsibilities; or two years of experience as a Child Support Services Agent 3 (SST062) or in an equivalent position.

Responsibilities

Review and process child support applications and payments.
Educate customers about child support processes, outreach programs, and self-service options.
Conduct paternity testing.
Negotiate settlements concerning support amounts, administrative actions, and pending legal actions.
Resolve basic financial inquiries and errors.
Initiate review and modification requests.
Resolve disputes and enforcement actions to avoid court intervention.
Coordinate child support activities with legal, judicial, and public organizations.
Serve as lead Agent.