Child Support Services Agent 1

Human Services, Department of • Gainesville, FL

2d

About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is hiring a Child Support Services Agent 1 in Gainesville, Georgia. Under direct supervision, the agent establishes and enforces child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The position reports to the Child Support Services Agent Supervisor.

DCSS works to enhance children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its programs promote parental accountability and self-sufficiency while reducing public responsibility for children’s financial and medical support. DCSS also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement.

The role is based in Gainesville, GA (identified in the posting as Gwinnett County), and is listed as a day shift. Compensation is $38,610.28. Telework opportunities may be available depending on the position.

Requirements

• High school diploma or GED.
• One year of direct job-related experience.
• The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.

Nice To Haves

• The posting lists a high school diploma/GED and one year of direct job-related experience under Preferred Skills/Qualifications; these are also listed as minimum qualifications.

Responsibilities

• Register child support applications, validate locations, and establish paternity.
• Coordinate child support activities with legal, judicial, and public organizations.
• Establish child support obligations and ensure that obligations are met.
• Communicate with clients and other constituents by telephone, email, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure cases follow the Same Day Service Standard of Operating Procedure.
• Perform other professional responsibilities as assigned.

Benefits

• Unique training opportunities
• Employee retirement plan, including 401(k) and 457 plans
• 13 paid holidays
• Vacation and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED