Child Support Services Agent 2

Human Services, Department of • Conyers, GA

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About The Position

The Georgia Department of Human Services’ Division of Child Support Services is hiring a Child Support Services Agent 2 in Conyers, Georgia (Rockdale County). Under general supervision, the position establishes and enforces child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The role reports to the Child Support Services Supervisor.

The Division of Child Support Services promotes children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its programs promote parental accountability and self-sufficiency, and include outreach initiatives such as Fatherhood, Prison Re-Entry, and Parental Accountability Court.

The State of Georgia describes its benefits package as including training opportunities, retirement plans, paid holidays, vacation and sick leave, insurance coverage, employee discount programs, and telework opportunities depending on the position.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience as a Child Support Services Agent 1 (SST060) or in an equivalent position.
• A selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.

Nice To Haves

• Bachelor’s degree from an accredited college or university.

Responsibilities

• Establish child support obligations and ensure that they are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.
• Coordinate child support activities with legal, judicial, and public organizations.

Benefits

• Unique training opportunities
• Employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Long- and short-term care coverage
• Life insurance
• Employee discount programs
• Telework opportunities depending upon the position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED