Child Support Services Agent 2

Georgia Department of Revenue • Decatur, IL

3d

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is seeking a Child Support Services Agent 2 to establish and enforce child support obligations of responsible parents and coordinate child support activities with legal, judicial, and public organizations. The position is located in Decatur, Georgia (DeKalb County), and reports to the Child Support Services Supervisor.

DCSS promotes children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. The program promotes parental accountability and self-sufficiency while reducing public responsibility for providing financial and medical support to children. DCSS also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

Under general supervision, the agent establishes child support obligations, communicates with clients and other constituents, and manages a caseload to ensure obligations are met. Other professional responsibilities may be assigned by the supervisor.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience as a Child Support Services Agent 1 (SST060) or in an equivalent position.
• The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
• In the event of an identified emergency, the employee may be required to assist in meeting the department’s emergency responsibilities.

Nice To Haves

• Bachelor’s degree from an accredited college or university.

Responsibilities

• Establish child support obligations and ensure that they are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure that child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.

Benefits

• Employee retirement plans, including 401(k) and 457 plans.
• 13 paid holidays.
• Vacation and sick leave.
• Medical, dental, and vision coverage.
• Long- and short-term care coverage.
• Life insurance.
• Employee discount programs.
• Unique training opportunities.
• Telework opportunities depending upon the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED