Child Support Services Agent 1

Georgia Department of Revenue•Gainesville, FL

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) seeks a Child Support Services Agent 1 to establish and enforce child support obligations under direct supervision. The role coordinates child support activities with legal, judicial, and public organizations and reports to the Child Support Services Agent Supervisor. The position is located in Gainesville, Georgia (Gwinnett County). DCSS supports children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its work promotes parental accountability and self-sufficiency while reducing public responsibility for children’s financial and medical support. DCSS also administers outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to encourage non-custodial parental involvement in children’s lives.

Requirements

High school diploma or GED.
One year of direct job-related experience.

Nice To Haves

The posting lists a high school diploma or GED and one year of direct job-related experience under Preferred Skills/Qualifications; these are also listed as minimum qualifications.

Responsibilities

Register child support applications, validate locations, and establish paternity.
Coordinate child support activities with legal, judicial, and public organizations.
Establish child support obligations and ensure that they are met.
Communicate with clients and other constituents by telephone, email, and direct contact to ensure support obligations are met.
Manage a caseload to ensure child support cases follow the Same Day Service Standard of Operating Procedure.
Perform other professional responsibilities as assigned.