Parent Resource Navigator

Equus • Milwaukee, WI

5d • $25 - $25

About The Position

The Child Support Liaison serves as the primary connection between the W-2 Agency and Child Support Agencies (CSAs), focusing on identifying non-custodial parents (NCPs) with limited earnings and linking them to employment services. This role facilitates referrals to workforce development programs to promote employment stability and improve child support compliance.

Requirements

• Associate’s degree in human services, Social Work, or related field.
• Minimum of 2 years of experience in workforce development, child support services, or case management.
• Strong communication and coordination skills.
• Familiarity with employment programs and public assistance services.
• Proficiency in Microsoft Office and case management systems.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience working with non-custodial parents or in child support enforcement.
• Knowledge of Wisconsin workforce and child support systems.
• Bilingual (Spanish or Hmong) a plus.

Responsibilities

• Act as the main liaison between W-2 and Child Support Agencies (CSAs), ensuring effective communication and coordination.
• Identify NCPs with limited or inconsistent earnings who may benefit from employment services.
• Facilitate referrals to workforce development programs including W-2, Transitional Jobs (TJ), Trial Employment Match Program (TEMP), FoodShare Employment and Training (FSET), Division of Vocational Rehabilitation (DVR), Workforce Innovation and Opportunity Act (WIOA), and Veterans Employment Programs.
• Track referral outcomes and follow up to ensure engagement and progress.
• Collaborate with case managers and program staff to align services with participant needs and child support obligations.
• Maintain accurate records of referrals, services provided, and participant outcomes.
• Educate NCPs on available employment resources and the impact of employment on child support compliance.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree