Child Support Enforcement Technician II
About The Position
Denver Human Services’ Economic Security Division is seeking multiple Child Support Enforcement Technician II employees for Child Support Services. One position will focus on intergovernmental child support cases and work with other state child support agencies. The role provides ongoing child support case management, applies appropriate enforcement remedies, helps customers understand services and requirements, and prepares cases and documents for court proceedings. Employees work in a hybrid workplace model. After training, the position is expected to work three days at the Castro office and two days from home. During training, employees may work at the office five days a week. The number of in-person or remote days may vary based on training and candidate needs, and employees must be located in Colorado on off-site days.
Requirements
- Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
- Four years of experience performing child support initiation, enforcement, collections, investigations, case management, or a related field.
- Additional appropriate education may be substituted for the minimum experience requirement.
Nice To Haves
- Experience working with interstate child support cases.
- Strong critical thinking skills, accuracy, and attention to detail, with a passion for public service and improving the lives of families.
- Experience managing multiple high-priority tasks in a fast-paced work environment.
- Agility in an evolving work environment.
- Experience engaging customers from diverse backgrounds in a solution-oriented way by phone, email, and face-to-face.
- Experience with ACSES, CBMS, Adobe, and Microsoft suite.
- Valid driver's license.
Responsibilities
- Complete early intervention by interviewing customers, researching and gathering relevant information, and collecting necessary case documentation for ongoing child support case management.
- Manage automated and manual enforcement remedies, applying or suppressing them appropriately based on the circumstances of each case.
- Use critical thinking to identify resources that may help families overcome barriers to compliance with court-ordered support obligations and improve financial stability.
- Determine and employ enforcement remedies, including income assignments, health insurance deductions, bank account liens, tax and lottery refund intercepts, license suspensions, credit bureau reporting, contempt citations, judgments, and interstate cases.
- Use systems and processes to locate information about parties to support enforcement of child support orders.
- Meet and communicate with clients about child support enforcement services, processes, and requirements, and coordinate stipulations and settlements.
- Assess, plan, monitor, and evaluate cases to improve outcomes for assigned child support cases.
- Prepare cases for court hearings by organizing relevant case documents and preparing legal documents as required.
- Perform other related duties as assigned.
Benefits
- A guaranteed lifelong monthly pension after vesting following five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of the start date.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
