Child Support Call Center Representative

Conduent•Milwaukee, WI

3d•Onsite

About The Position

As a full-time Call Center Representative, you will answer inbound calls about child support receipts and disbursements in a fast-paced, high-volume environment. You will use multiple computerized systems, multitask, and document each call. You will respond to Wisconsin child support inquiries and complaints using standard scripts and procedures, gather information, research and resolve inquiries, explain available services, and assess callers’ needs.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Ability to work in a fast-paced call center environment.
Basic computer skills and ability to navigate multiple systems.
Reliable attendance and strong work ethic.
Background check.

Nice To Haves

Previous call center or customer service experience.
Experience handling inbound customer support calls.
Bilingual skills, if applicable.

Responsibilities

Provide professional customer service support via inbound calls.
Handle high-volume call center interactions efficiently and accurately.
Resolve customer inquiries, issues, and complaints in a timely manner.
Maintain accurate records through data entry and system updates.
Follow company processes, compliance standards, and quality guidelines.
Meet productivity, attendance, and performance metrics.
Collaborate with team members to improve customer satisfaction.
Use multiple computerized systems and document each call.
Gather information and research and resolve inquiries.
Explain available services to callers and assess their needs.

Benefits

Medical, dental, and vision benefits for eligible roles, available from day one.
Paid time off and holidays.
Paid training.
Career growth and advancement opportunities.
Supportive and inclusive work environment.
Health insurance coverage.
Voluntary dental and vision programs.
Life and disability insurance.
Retirement savings plan.
Paid time off (PTO), vacation, and/or sick time.
May be eligible for a bonus or incentive based on business need.