Child Support Call Center Representative

Conduent State & Local Solutions, Inc•Columbia, SC

About The Position

As a full-time Call Center Representative, you will answer inbound calls about child support receipts and disbursements in a fast-paced, high-volume environment. You will use multiple computerized systems, multitask, and document each call. You will respond to South Carolina child support inquiries and complaints using standard scripts and procedures, gather information, research and resolve inquiries, and inform callers about available services while assessing their needs.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Ability to work in a fast-paced call center environment.
Basic computer skills and ability to navigate multiple systems.
Reliable attendance and a strong work ethic.
Background check.

Nice To Haves

Previous call center or customer service experience.
Experience handling inbound customer support calls.

Responsibilities

Provide professional customer service support via inbound calls.
Handle high-volume call center interactions efficiently and accurately.
Resolve customer inquiries, issues, and complaints in a timely manner.
Maintain accurate records through data entry and system updates.
Follow company processes, compliance standards, and quality guidelines.
Meet productivity, attendance, and performance metrics.
Collaborate with team members to improve customer satisfaction.
Research and resolve South Carolina child support inquiries and complaints, and assess callers’ needs.