Child Support Call Center Representative

Conduent•Columbia, SC

13h

About The Position

The Child Support Call Center Representative answers inbound calls about child support receipts and disbursements in a fast-paced, high-volume environment. The representative responds to South Carolina child support inquiries and complaints using standard scripts and procedures; gathers information; researches and resolves inquiries; informs callers about available services; and assesses their needs. The role requires using multiple computerized systems, multitasking, and documenting each call. The position is full-time in Columbia, South Carolina, with a stated shift of Monday through Friday, 8:20 a.m. to 5:00 p.m. The schedule is off on state-scheduled holidays and a set national holiday. The estimated pay rate is $16 per hour. Benefits are available from day one for eligible roles.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Ability to work in a fast-paced call center environment.
Basic computer skills and ability to navigate multiple systems.
Reliable attendance and strong work ethic.
Background check.

Nice To Haves

Previous call center or customer service experience.
Experience handling inbound customer support calls.

Responsibilities

Provide professional customer service support via inbound calls.
Handle high-volume call center interactions efficiently and accurately.
Resolve customer inquiries, issues, and complaints in a timely manner.
Maintain accurate records through data entry and system updates.
Follow company processes, compliance standards, and quality guidelines.
Meet productivity, attendance, and performance metrics.
Collaborate with team members to improve customer satisfaction.
Use standard scripts and procedures to respond to South Carolina child support inquiries and complaints.
Gather information and research and resolve inquiries.
Inform callers about available services and assess their needs.
Document each call.