Child Support Call Center Representative
About The Position
As a full-time, onsite Call Center Representative in Milwaukee, Wisconsin, you will answer inbound calls about child support receipts and disbursements in a fast-paced, high-volume environment. You will respond to Wisconsin child support inquiries and complaints using standard scripts and procedures, gather information, research and resolve inquiries, explain available services, and assess callers’ needs. The role requires using multiple computerized systems, multitasking, and documenting each call. The stated pay rate is $17 per hour. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., or until the last call waiting in the queue is handled.
Requirements
- High school diploma or GED.
- Strong communication and customer service skills.
- Ability to work in a fast-paced call center environment.
- Basic computer skills and ability to navigate multiple systems.
- Reliable attendance and strong work ethic.
- Background check.
Nice To Haves
- Previous call center or customer service experience.
- Experience handling inbound customer support calls.
- Bilingual skills, if applicable.
Responsibilities
- Provide professional customer service support via inbound calls.
- Handle high-volume call center interactions efficiently and accurately.
- Resolve customer inquiries, issues, and complaints in a timely manner.
- Maintain accurate records through data entry and system updates.
- Follow company processes, compliance standards, and quality guidelines.
- Meet productivity, attendance, and performance metrics.
- Collaborate with team members to improve customer satisfaction.
- Respond to Wisconsin child support inquiries and complaints using standard scripts and procedures.
- Gather information and research and resolve inquiries.
- Inform callers about available services and assess their needs.
- Use multiple computerized systems, multitask, and document each call.
Benefits
- Medical insurance for eligible roles, available from day one.
- Dental insurance for eligible roles, available from day one.
- Vision insurance for eligible roles, available from day one.
- Paid time off and holidays.
- Paid training.
- Career growth and advancement opportunities.
- Supportive and inclusive work environment.
- Life and disability insurance.
- Retirement savings plan.
- Voluntary dental and vision programs.
- Potential bonus or incentive based on business need.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
