Child Support Call Center Representative

Conduent • Columbia, SC

1d

About The Position

The Child Support Call Center Representative answers inbound calls about child support receipts and disbursements in a fast-paced, high-volume environment. The representative uses multiple computerized systems, multitasks, and documents each call. They respond to South Carolina child support inquiries and complaints using standard scripts and procedures, gather information, research and resolve inquiries, explain available services, and assess callers’ needs.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and a strong work ethic.
• Must complete a background check.

Nice To Haves

• Previous call center or customer service experience.
• Experience handling inbound customer support calls.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.
• Gather information and research and resolve inquiries.
• Explain available services to callers and assess their needs.

Benefits

• Medical, dental, and vision benefits from day one for eligible roles.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Life and disability insurance.
• Retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED